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Home / FAQ

Frequently asked questions

Everything you need to know about booking, pricing and the journey.

How do I book a transfer?+
Fill in the search with pick-up, drop-off, date, time and passenger count, choose a vehicle from the results and leave your name and phone. The request reaches us by email and you get a confirmation.
Is the price fixed?+
Yes. The price for the given route is final - no hidden fees, tolls or extra charges at the end of the journey.
What happens if my flight is delayed?+
We track your flight number and adjust the pick-up time automatically. For airport transfers we include free waiting time.
How can I pay?+
Pay in cash to the driver, by card, or by bank transfer for companies. No upfront online payment is required.
Can I travel with children?+
Of course. On request we provide a child seat free of charge - just note it in the note to the driver.
How much luggage can I bring?+
It depends on the vehicle - each one lists its passenger and luggage capacity on its page. For more luggage choose a van or SUV.
Can I cancel a booking?+
Yes, free cancellation up to a set time before the journey. Contact our team by phone or email.
Do you offer group transfers?+
For groups of 7+ passengers our team coordinates the most suitable vehicle directly with you. Reach out via the contact page.